ABUL RIZVI: Dysfunction in Home Affairs officially confirmed

The dysfunction in the Home Affairs Department that has been long reported on (see here, here, and here) has now been officially confirmed in a survey conducted by the Australian Public Service Commission.

The survey finds that out of 97 agencies in the Australian Public Service, the Home Affairs Department ranks 97th for staff engagement – essentially a measure of morale. In other words there is no agency with worse morale in the Australian Public Service than Home Affairs!

How does the Government expect us to feel safe if the agency tasked with the job of co-ordinating national security is so demoralised?

Home Affairs scores little better on the measure of well-being – 94th out of 97 – still nothing to write home about. But Secretary Mike Pezzullo, given his reported fascination with innovation, must be proud that on the measure of innovation, Home Affairs scores an impressive 91st out of 97.

The survey found only 39 percent of staff would recommend Home Affairs as a good place to work; while only 35 percent said Home Affairs inspires them to do their best every day.

It is not as if the staff at Home Affairs don’t want things to improve. 68 percent said they strongly believe in the purpose of the Department and 84 percent said they suggest ideas to improve the way of doing things. Sadly only 48 percent of staff consider the department has processes in place to enable them to do their job properly.

32 percent said Home Affairs inspires them to come up with new and innovative ways of working – one wonders, however, if Secretary Mike Pezzullo would be listening to the suggestions from the staff?

Only 29 percent of staff in Home Affairs said the senior executive in the department work as a team; just 35 percent said the senior executive in the department are ‘high quality’ and only 31 percent considered the senior executive communicate to other employees effectively.

These are truly depressing results.

A tiny 25 percent of staff felt they are valued for their contribution and only 38 percent said they were consulted about changes at work while 47 percent said relationships as work are strained.

Hardly surprisingly, 36 percent want to leave Home Affairs within the next 12 months.

It is extraordinary that in a department responsible for immigration, settlement, citizenship and multicultural affairs, just 57 percent of staff consider the senior executive actively support people of diverse backgrounds while only 58 percent said the agency promotes an inclusive workplace.

Is that the Dutton and Pezzullo effect showing through?

For an agency that was created to better co-ordinate Australia’s national security across agencies within the portfolio, only 35 percent said they routinely engage with other agencies in the portfolio.

This surely is a wake-up call even for the tone deaf Dutton and Pezzullo.

Hardly surprising the two of them refuse to release the details of the $5 million review of Home Affairs

And what is their solution to all this dysfunction? Privatisation of visa processing apparently.

It looks like from the frying pan and into the fire.

Abul Rizvi was a senior official in the Department of Immigration from the early 1990s to 2007 when he left as Deputy Secretary. He was awarded the Public Service Medal and the Centenary Medal for services to development and implementation of immigration policy, including in particular the reshaping of Australia’s intake to focus on skilled migration. He is currently doing a PhD on Australia’s immigration policies.


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2 Responses to ABUL RIZVI: Dysfunction in Home Affairs officially confirmed

  1. Anthony Pun says:

    It is time to reform the DHA and return separate portfolios into their logical and respective tasks. The merging of “uniform” branches (Customs, Border Patrol) and Intelligence (Austrac) on a traditional department dealing with immigration, settlement, citizenship and multicultural affairs (Immigration) did not work. The nature of the beast is different with the uniform branches considered to be “Police Action” and Immigration as “Administrative function”. Dutton has created this super department and molded it with his police experience, and almost created another arm of a national security agency. It was an experiment that failed. In my dealing with the Immigration and other branches separately, I found them to be good public servants and responsive to community needs. Hence, the low morale could be attributed to the inter-departmental conflict of interests, particularly issues of national security being prioritized in the DHA. On the same note, Austrac should go back to the ATO.

  2. Richard Ure says:

    In last night’s episode of Utopia, “Working with Children”, the National Building Authority is under similar scrutiny. No score or ranking is disclosed.

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